FAQS

When can I expect to receive my order?

We will process & ship your order within 3-7 business days, excluding weekends and holidays! Your location will then determine the amount of time it takes your package to arrive. We ship through USPS which takes 2-5 business days for the arrival, however delivery date cannot be guaranteed. 

I haven't received my item but tracking says it has been delivered.

Unfortunately, we cannot be held responsible for lost or stolen packages. We prove tracking with every purchase, and thus can not help any further besides resending tracking information.  We encourage you to contact your local USPS office.

We are not responsible for replacing or refunding for the items. 


My package or product arrived damaged.

Unfortunately we cannot be held responsible for damaged packages or damage to products that occurred during shipping.
You can however contact the mail carrier and depending on the case they should be able to help you. 
If there is a defect, upon delivery, please contact us via email and we can discuss it with you.  

If there are any issues with an order, please email us at harmonyandco@outlook.com 

Do you accept returns/exchanges?

We have a NO refund NO cancellation policy unless there is a production issues upon arrival and we have discussed it via email. If an order does get refunded, if a shipping label has been created the shipping is non refundable.

Please contact us within 7 days of receiving your order if there is an issue. After the 7 days, we are not responsible to accept any exchanges and or refunds.  Headwraps/bows must be unused. 

Please contact harmonyandco@outlook.com before you ship your item for approval. If the order was our mistake we will send a return label via email. This will ensure you that your exchange items make it to the proper place.

Upon receipt of the products we will send the replacement, and or the right product. 

  • Harmony & Co is not responsible for lost packages due to mistyped addresses or names.
  • Harmony & Co is not responsible for paying shipping for items returned to us because of incorrect addresses / names. We will invoice for the cost of shipping the item a second time.
  • Harmony & Co cannot estimate exact delivery dates or times. 
  • Harmony & Co does not guarantee shipping time via our carriers. Delays can and may occur. 

ALL SALE ITEMS ARE FINAL.